POLITIQUE DE CONFIDENTIALITÉ
HOTEL MOUSTACHE'S COMMITMENT TO PRIVACY
We understand that protecting your privacy is essential to building a lasting relationship with you, and we are committed to handling the information you entrust to us appropriately.
Below are the terms of our commitment concerning, among other things, the processing of personal data. They are intended to inform you about how we use your personal data and how to proceed if you wish to make a change.
By "personal data" we mean any information collected and stored in a format that allows you to be personally identified, either directly (e.g. name) or indirectly (e.g. telephone number) as an individual. Before you provide us with this information, we recommend that you read the rest of this document, which describes our policy for protecting the privacy of our customers.
Our website may receive and store information based on your browser settings which may include browser type and operating system, the various web pages you visit, Internet Protocol (IP) addresses, unique device identifiers, and the sites visited prior to visiting our website. Where applicable, we will compensate other websites that include links to our websites.
When you use our reservation system, create an online account, complete a form, opt-in to receive offers or our newsletter, we collect personal or other information that you make available to us, such as your name, address, telephone number, e-mail address, room preferences, credit card details, day and month of birth and club card number.
When you request information on our hotelmoustache.com information website we may collect information such as your contact details as well as some details about your plans.
USE OF INFORMATION
We do not sell, trade, rent or disclose your personal information to anyone outside of our company, our contractors, or our affiliates in accordance with this privacy and security policy. We and our affiliates use this personal information to manage our business operations, to provide customer service, to personalise your digital experience, to contact you about your stay at a Hotel and to make other products and services available to you. We may also use your information to send you promotional communications by mail, email, or otherwise.
We have a centralized reservation system* that stores your personally identifiable information when you make a reservation for the Hotel via our worldwide website. The personal information collected in the reservation system is necessary to secure and process your reservation.
* Vega S-25 a-1 reservation system: EHR SOFT, 10 impasse lichard, AUCAMVILLE
We will use your email address to send a confirmation and, if necessary, we may use other information to contact you regarding your booking. We may also use your email address to :
send you messages about a trip, details of the stay and to provide you with other information about the area and the Licensed Hotel
inform you of special offers and promotions
to send you periodic satisfaction surveys or market research.
Your personal data is processed in such a way as to ensure maximum security. Technical measures and IT infrastructure updates are appropriate to protect data against any computer attack. Personal data entered when making a reservation or requesting information on hotelmmoustache.com is stored on a server accessible only to the administrators of the services. The data relating to your club card can be consulted by the licensed hotels from a platform that can only be accessed from a licensed hotel.
ACCESS AND MODIFICATION
You have the right to access and modify your personal data collected by Hotel Moustache, subject to the applicable legal provisions.
You may also exercise your right to object by contacting us.
In the interests of confidentiality and the protection of your personal data, we will need to identify you in order to respond to your request. To do this, you will be asked to attach a copy of an official identity document, such as a driving licence or passport, to your request.
All requests will be processed as quickly as possible and in accordance with the applicable law.
You may also exercise your rights with respect to your personal data stored and processed by the hotel following a stay and should contact the hotel directly for this purpose.
POLICY ON COOKIES
1. General information on the cookies present on the hotelmoustache.com website
This website may place a cookie on the hard disk of your terminal (computer, tablet, mobile phone, etc.) in order to guarantee you a smooth and optimal browsing on our website.
Cookies" are small text files of limited size that enable us to recognise your computer, tablet or mobile phone in order to personalise the services we offer you.
The information collected through cookies does not in any way identify you by name. It is used exclusively for our own needs in order to improve the interactivity and performance of our website and to send you content tailored to your interests. None of this information is communicated to third parties except when Mr Boris MEUNIER has obtained your prior consent or when the disclosure of this information is required by law, by order of a court or any administrative or judicial authority empowered to know.
To better inform you about the information that cookies identify, you will find below a list of the different types of cookies likely to be used on the website hotelmoustache.com, their name, their purpose and their duration of conservation.
2. Configuration of your preferences on cookies
You can accept or refuse the deposit of cookies at any time
When you first connect to the hotelmoustache.com website, a banner briefly presenting information on the deposit of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing your navigation on the hotelmoustache.com website (by loading a new page or by clicking on various elements of the site for example), you accept the deposit of cookies on your terminal. You are also deemed to have given your consent to the deposit of cookies by clicking on the "X" icon to the right of the banner at the bottom of your screen.
Depending on the type of cookie in question, it may be necessary to obtain your consent to the deposit and reading of cookies on your terminal.
a. Cookies exempt from consent
In accordance with the recommendations of the Commission Nationale de l'Informatique et des Libertés (CNIL), certain cookies are exempt from the prior collection of your consent insofar as they are strictly necessary for the operation of the website or have the sole purpose of enabling or facilitating communication by electronic means. These include session identifier cookies, authentication cookies, load balancing session cookies and cookies for personalising your interface. These cookies are fully subject to this policy insofar as they are issued and managed by Boris MEUNIER.
b. Cookies requiring your prior consent
This requirement concerns cookies issued by third parties and which are qualified as "persistent" insofar as they remain on your terminal until they are deleted or expire.
As such cookies are issued by third parties, their use and storage are subject to their own privacy policies, a link to which is provided below. This family of cookies includes audience measurement cookies (including Google Analytics), advertising cookies (which Boris MEUNIER does not use) and social network sharing cookies (which we do not use either).
The audience measurement cookies establish statistics on the attendance and use of various elements of the website (such as content/pages that you have visited). This data helps to improve the ergonomics of the hotelmoustache.com website. An audience measurement tool is used on this website: Google Analytics, whose confidentiality policy is available (only in English) from the following link: https://policies.google.com/privacy?hl=fr
c. There are various tools available to you for setting cookies
Most Internet browsers are configured by default to allow the deposit of cookies. Your browser offers you the opportunity to modify these standard settings so that all cookies are systematically rejected or that only some of the cookies are accepted or rejected depending on their sender.
CAUTION: We draw your attention to the fact that the refusal of the deposit of cookies on your terminal is nevertheless likely to alter your user experience and your access to certain services or features of this website. Where appropriate, Boris MEUNIER disclaims any responsibility for the consequences related to the degradation of your browsing conditions that occur because of your choice to refuse, delete or block the cookies necessary for the operation of the site. These consequences do not constitute damage and you cannot claim any compensation as a result.
Your browser also allows you to delete existing cookies on your terminal or to inform you when new cookies are likely to be placed on your terminal. These settings do not affect your browsing experience, but you will lose all the benefits provided by the cookie.
Please see below for the various tools available to you to enable you to set the parameters of the cookies placed on your terminal.
d. Setting up your Internet browser
Each Internet browser has its own settings for managing cookies. To find out how to change your cookie preferences, you will find links to the help needed to access your browser's cookie menu below:
Internet Explorer: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
For more information on cookie management tools, you can consult the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
UPDATING OUR POLICY
We may modify this Charter periodically. Consequently, we invite you to consult this Charter regularly, particularly when making a reservation in one of our hotels.